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  1. FREE SHIPPING ACROSS CANADA • Celebrating 14 Years • Handcrafted in Vancouver, Canada

Shipping & Delivery

Local Delivery

Local delivery is handled by the J&S Custom Furniture team or one of our trusted professional moving partners. Delivery rates are based on distance, location, access, and the size of your furniture.

Our delivery team will bring your furniture into your home and place or assemble it as required. Please note that we do not remove or dispose of existing furniture, nor do we disconnect or connect electrical equipment.

Before placing your order, please carefully measure all hallways, doorways, stairways, elevators, and other points of entry to ensure your furniture will fit safely into your home or building.

If a piece cannot be delivered due to insufficient access, additional delivery, storage, return, modification, or re-fitment charges may apply.

Looking for a different delivery option or have unique access requirements? Please contact us. We are happy to discuss your project and help find an appropriate delivery solution.

Shipping

We offer worldwide shipping through a variety of trusted carriers and freight forwarders to provide competitive shipping options. If you would like to ship outside of Canada or have questions about international delivery, please contact us before placing your order.

Shipping and freight charges paid to J&S Custom Furniture cover transportation only. They do not include customs duties, tariffs, taxes, brokerage fees, import fees, or other charges that may be imposed by the destination country.

All customs duties, tariffs, taxes, brokerage fees, import fees, and other charges associated with importing an order are the responsibility of the customer/recipient and are payable directly to the applicable customs authority, carrier, or customs broker.

Import regulations and tariff rates can change at any time, including after an order has been placed. J&S Custom Furniture cannot predict or guarantee the amount of these charges and is not responsible for additional costs resulting from changes to customs regulations, tariffs, duties, taxes, or other import requirements.

For international shipments, the customer/recipient may be required to act as the Importer of Record and provide information or documentation directly to a customs broker or customs authority in order to clear the shipment.

J&S Custom Furniture is not responsible for delays caused by carriers, customs clearance, border processing, or other circumstances outside of our control.

Damage During Shipping

We take great care when packing and crating our furniture and strive to ensure every piece arrives safely. However, due to the size, weight, and logistics involved in transporting furniture, damage can occasionally occur during transit.

Please inspect your shipment and its packaging carefully upon delivery. If there is visible damage to the crate, packaging, or furniture, photograph the damage before removing any packaging whenever possible.

Concealed shipping damage must be reported to us within 5 days of receiving your shipment. Please retain all shipping paperwork, crates, packaging materials, and protective materials until the claim has been resolved.

To submit a shipping damage claim, please contact us immediately and provide clear photographs of:

  • The exterior crate or packaging
  • Any visible damage to the crate or packaging
  • The furniture while still inside the packaging, when possible
  • The damaged area of the furniture
  • Shipping labels and relevant delivery paperwork

Photographic documentation is important for carrier and insurance claims. Without photographs of the packaging/crate and the damaged contents, we may be unable to successfully submit or process a shipping damage claim.

Please refer to our Warranty for additional information regarding damage claims and coverage.